Terms & Conditions — Satya Wellness

Terms & Conditions — Satya Wellness

1. Booking & Payments

  • All sessions must be booked in advance.

  • Group sessions require payment at the time of booking.

  • Personal training and bootcamp sessions may require upfront, package, or recurring subscription payments.

  • Free consultations are limited to one per person.

2. Cancellation & Rescheduling

  • A minimum of 12 hours' notice is required to cancel or reschedule any booked session.

  • Late cancellations or no-shows will result in forfeiture of the session or full charge.

  • Free consultation no-shows are not eligible for rebooking.

3. Packages & Multi-Session Passes

  • Packages must be paid in full upfront.

  • All packages and multi-session passes have a strict expiration date from the date of purchase. Unused sessions past the expiration date are forfeited and non-refundable.

4. Direct Debit & Subscriptions

  • Subscriptions auto-renew on a recurring schedule (weekly, fortnightly, or monthly) until cancelled.

  • Cancellation Notice: Subscription cancellations require at least 7 days' written notice prior to your next billing date.

  • Failed payments may incur administrative fees or temporary suspension of booking privileges.

5. Gift Cards & Certificates

  • Gift cards are redeemable only for eligible Satya Wellness services or credit and cannot be redeemed for cash.

  • Gift cards are non-refundable and must be redeemed prior to their expiration date.

6. Arrival Policy

  • Please arrive 5–10 minutes early.

  • Late arrivals may result in reduced session time without refund.

7. Refund & Transfer Policy

  • All purchases (including single sessions, packages, subscriptions, and gift cards) are non-refundable and non-transferable to other individuals, except where required by Australian Consumer Law.

  • Exceptions may be considered at management discretion.

8. Health & Safety

  • By booking, you confirm that you are physically fit to participate in exercise programs.

  • You agree to inform the trainer of any injuries, medical conditions, or health risks prior to participating.

  • All sessions are undertaken at your own risk.

9. Group Session Guidelines

  • Please bring a yoga mat and water bottle.

  • Follow all trainer instructions and be respectful of other participants.

10. Personal Training & Bootcamp Programs

  • Sessions are tailored to your goals; results depend on individual effort and consistency.

  • Bootcamps run for fixed durations. Missed sessions are not refundable or transferable.

11. Liability Waiver

  • Satya Wellness (operated by SATYA AU PTY LTD and VC NEXT GEN PTY LTD) is not liable for personal injuries, damages, or losses incurred during sessions, except where required by law.

12. Media Consent

  • Photos or videos may be taken during sessions for promotional purposes. Please inform staff prior to the session if you do not wish to be included.

13. Changes to Terms

  • Satya Wellness reserves the right to update these terms at any time.